Founded in 2001 after of years of research at the University of Parma, Frametech designs and develops 360-degree software systems, using state-of-the-art technologies and the most common programming systems.
Thanks to the many years of experience gained in the field, Frametech is able to provide innovative solutions tailored to suit different business needs.
In order to offer a more complete service to its customers and expand its team, Longwave acquired Frametech in 2016.
One solutions, endless possibilities
Frametech has developed an innovative call center software that can integrate, organize and analyse incoming and outgoing contacts from the company.
Mercury Contact Center is a highly integrated multichannel solution (voice, data, and traditional communication systems) that also allows you to produce detailed reporting and constantly monitor the performance of your business processes.
Frametech’s has designed a development tool, the Mercury Configurator, which allows the user to easily create a product and service configuration system through WYSIWYG editor.
Innovation has never been so easy.